Open Site Navigation

STORE POLICY

Customer Care

Isli Studio reply as quickly as possible and no later than 10 days following any order or claim made in French, English or Spanish by E-mail : islihandmade@isli.fr

This agreement concerning the sale of products online is between the company Isli Studio and generally an individual end buyer as part of a distance selling system.

The buyer must complete an order form for orders to be accepted and confirmed. By completing the order form, the buyer confirms a commitment to purchase. Orders are confirmed by email with the name and references of Isli. The confirmation email includes the product description, price including tax and the amount of shipping fees.

Privacy and Safety

Isli Studio shall not disclose the information provided by buyers and visitors on the website to any third parties. This information is confidential. By placing the order, the buyer agrees to the use of personal data collected under the terms of the current order for the customer file but can object by email or in writing. Under French Act No. 78-17 of 6 January 1978, the consumer has the right to access and correct any personal data.

Payment

Our website uses STRIPE or PAYPAL, the most used and secured API for online payments. It can accepts all kinds of cards. Used by most of the e-commerce website, the cryptographic protocol technology is the most secured of the market. The card number entered is only known by Stripe. It does not go through the website server. The order confirmed by the customer is only effective once the bank payment centres have authorized payment. If payment is refused, the order is automatically cancelled and the customer is informed by email.  Ownership of the products passes to you once the price of the merchandise has been paid in full.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- STRIPE